How can I get a Gem refund?

If it happened so that  you purchased anything by mistake or as a result of a misclick, you need to submit a request to our support team asking them for a Gem refund.

There's a number of requirements that are to be fulfilled: 

• There must be no more than 7 days between the date of purchase and ticket submission date.
• In case you purchased a creature by mistake, this creature is to be removed from your active army slots (i.e. put in the reserve) from the moment you submitted a request to the moment the request is deemed solved.
  
• If a part or all the creatures are in the Infirmary or in the active army slots, our support staff won't be able to reverse the transaction.
• If you purchased a consumable or any other item, it needs to be kept in the inventory unless and until our support specialists reply to your request. If the item/consumable you purchased was used or sold, we wouldn't be able to refund the Gems you spent on it.

NOTE!

If you'd like your request to be solved asap, here are some tips, that'll help to speed up the process:

• The subject of the request should look like this: "Accidental purchase".
• The request is to have the info regarding the date and time of purchase, the name of the item/creature/consumable and the amount of Gems spent.
• The request should contain a link to your profile.