Follow

I’ve made a purchase, got charged for It but have never received my order. What to do?

Unfortunately in rare cases it will take up to 24 hours to ensure that game values bought with real money displayed in the game. You need to wait a bit. Do not try to make the same purchase a few times!

If after 24 hours you have not received your game values, please contact our support with the following information:

  • a screenshot of the receipе from Google Play Store/iTunes/Steam,
  • your player ID (can be found in the in-game settings)
  • what exactly have you tried to purchase.
Was this article helpful?
0 out of 4 found this helpful
Have more questions? Submit a request

9 Comments

  • 0
    Avatar
    Salman Sorathia
    You are not replying to my messages! I'm trying to contact you. Give me my stars!
  • 1
    Avatar
    Yanfei82

    in game purchase for promotional tower + 200 star for $4.99 on apple store, first time apple store said purchase successful, but when i went in game, the tower was not there! i physically closed the game and the promotion tower is still in promotion, i did not receive. tried to purchase again, and this time i got it. but now i am being charged TWICE for one tower i received. please refund.

  • 1
    Avatar
    Horvathkal93

    It seems, it doesn't matter how many time I write for the support, they doesn't bother to answer. I made a purchase 10 days ago an still didn't received them...

  • 0
    Avatar
    Ivanov ivan

    I have sent 2 letters about missing my purchase for 1000 stars. What shall I do now?

  • 1
    Avatar
    OSO ALEMAN

    I just spent 10 bucks and have not got my order is this a scam i want what i paid for or a refund now

  • 0
    Avatar
    Akrom Gemilang

    i not receive 200 stars.. Why ??? Give my star

  • 0
    Avatar
    Mladenovic33

    They are idiots,we give money for games here and they cant even reply for help...I will dispute all my payments in this game if they dont want to help me in one more week!

    Edited by Mladenovic33
  • 1
    Avatar
    Boxa6385

    Wake up!!! It's 10 days from add request and you do NOTHING !!!

  • 0
    Avatar
    Boxa6385

    Have i another choice than complain to Google and ask my money back?

Please sign in to leave a comment.
Powered by Zendesk